Privacy Policy - Knockman - Home Services

Privacy Policy

Knockman Company built the Knockman app as a Free app. This SERVICE is provided by Knockman at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Knockman unless otherwise defined in this Privacy Policy.

BY USING THE WEBSITE or KNOCKMAN APP, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE or APP.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, location, media, contact number, email ID, address, payment details, or any other personal information which You may share in connection with the services.

The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third party service providers used by the app

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Knockman (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that Knockman endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Return and Refund Policy or Cancellation Policy

Since the Mobile Application offers non-tangible, irrevocable goods & services we do not provide refunds after the product or service is purchased, which you acknowledge prior to purchasing any product in the Mobile Application. Please make sure that you’ve carefully read the service description before making a purchase. Guarantee, warranty, and replacement on spare parts as per the manufacturer only.

I. No Vendor-Client Relationship.

Not sharing personal information.

The service partner/vendor and customer should not share any of the personal information (phone number, mail, address, etc.). If anyone seen caught doing the same, a straightaway serious penalty will be issued & the account of both the service partner and the customer might be removed/unlisted without giving any prior notice.

Knockman will not be responsible for any damage, loss, theft, etc. when customer and vendor deal directly.

II. LIMITATION OF LIABILITY

Knockman Home Services is not responsible for any loss or damage that occurs during the service, solely (Technician/Vendor) have to pay the price to the respective client and sort out the issue. Service Partner will be totally responsible for its cost and for its replacement. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman is not responsible for it.

III. INSURANCE

Any kind of insurance (health, life, etc.) will be not be provided to the service partner, he should totally do the work on his responsibility, Knockman Home Services will not responsible if any unconditional event (death, accident, etc.) happens with the technician.

IV. INSPECTION AND ACCEPTANCE

The client shall inspect any of the services performed or deliverables performed by the Service Partner before acceptance and if the services performed found to be unsatisfactory, Client may require Service Partner to redo, replace, or repair the work done in order to bring such to full compliance with the requirements, at cost of Service Partner only. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman is not responsible for it.

Should any defect be not corrected by re-performance, or fails to promptly conform to the services and/or deliverables as defined by the requirements or specifications, action will be taken against the Service Partner/Vendor. In case of the extra scope of work, repair, and service at the client’s premises, the Service Partner needs to add on the quotation and let Knockman know the ongoing work and its feasibility.

During the inspection of respective categories like Painting, Plumbing, Packers & Movers, Repair & Services, etc. the Service Partner must share the quotation given to the client for further action and future claim.

Copyrights and Trademarks

All materials including logos, brand names, images, designs, photographs, video clips, written and other materials that appear as part of our Website & App are copyrights, trademarks, service marks, trade dress, and/or other intellectual property.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Further, this Privacy Policy may be modified, changed, or otherwise altered in any respect except by a written agreement and consent agreed by both Parties.

This policy is effective as of 2022-11-14

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

By phone number: +91 8367700230 (or)

helpknockman@gmail.com.

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