Terms & Conditions - Knockman - Home Services

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Knockman.

Knockman is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

YOUR ACCEPTANCE OF THIS AGREEMENT: This is an agreement between You (“you”,” your” or “user”) and Knockman (“Knockman” , “Company”, “We,” or “Our”) that governs your use of the search, booking/request services or any other services offered through Knockman Platform (i.e., website www.knockman.in, mobile site, APP, telephone search or any other medium (collectively called “Platform”). Use of the Platform is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by Knockman at its sole discretion and posted on the Platform.


By using the Services, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms or comply with the requirements listed here, please do not use the Services.

The Knockman app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Knockman app won’t work properly or at all.

The app does use third-party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that Knockman will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Knockman cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Knockman cannot always take responsibility for how you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Knockman cannot accept responsibility.

With respect to Knockman responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Knockman accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Knockman does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate your use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at https://knockman.in/privacy-policy/ and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

1) Eligibility:

Use of the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, of 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Knockman Platform and shall not transact on or use the Platform. As a minor if you wish to use or transact on Platform, such use or transaction may be made by your legal guardian or parents on the Platform. Knockman reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Knockman’s notice or if it is discovered that you are under the age of 18 years.

Subject to compliance with the Terms of Use, Knockman grants you a non-exclusive, limited privilege to access and use the Platforms and the Services provided therein.

2) Your Account:

In order to use most aspects of the Services, you must register for and maintain an active personal user account (“Your Account”). Account registration requires you to submit to Company certain personal information, such as your name, address, mobile phone number and age as well as at least one valid payment method (either a credit card or accepted payment partner). If you use the Platform, You shall be responsible for maintaining the security and confidentiality of your user Name and Password at all times and you shall be responsible for all activities that occur under your account. You agree that if you provide any information that is untrue, inaccurate, incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we shall have the right to indefinitely suspend or terminate or block access of your account and/or refuse to provide you with access to the Platform.

3) Usage of Knockman’s Materials:

(a) We use a diverse range of information, text, photographs, designs, graphics, images, sound and video recordings, animation, content, advertisement and other materials and effects (collectively “Materials”) for the search services on the Platforms. We provide the Material through the Platforms FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY.

(b) While every attempt has been made to ascertain the authenticity of the Platforms content, Knockman is not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the content in the Platforms including but not limited to decisions based on the content in the Platforms which results in any loss of data, revenue, profits, property, infection by viruses etc. Accordingly, you may view, use, copy, and distribute the Materials found on the Platforms for internal, non-commercial, informational purposes only. You are prohibited from data mining, scraping, crawling, or using any process or processes that send automated queries to Knockman. You may not use the Platforms or any of them to compile a collection of listings, including a competing listing product or service. You may not use the Platforms or any Materials for any unsolicited commercial e-mail. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the Materials or the products, services, processes or technology described therein. All such rights are retained by Knockman, its subsidiaries, parent companies, and/or any third party owner of such rights.

4) Service:

Knockman being an intermediary, provides technology platform enabling you to connect with an independent Third Party Service Provider (Knockman Partner) though its platform to (a) access and use of Knockman platform to avail the Knockman Service and communicate or transact with each other; (a) arrange and schedule home-based services with independent Third Party Service Providers of services for which you have searched/enquired; and (b) facilitate payments to Third Party Service Providers for the services and receive receipts for those payments. Please note Knockman does not provide the home based service and all such home based services are provided by the independent third parties who are not employed by Knockman. Knockman accepts no liability for the service provided by the third party to you.

5) Transaction at Knockman Platform:

(a) Knockman Platform facilitates Third Party Provider and Users to interact with each other for the purposes of commercial/contractual transactions. In this transaction Knockman is acting as an intermediary, by creating a bridge between Third Party Provider and Users of knockman enabling users to place orders /request through our Platforms;

(b) All commercial/contractual terms are offered by and agreed to between You and Third Party Provider alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Knockman does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and Third Party Provider;

(c) Knockman does not make any representation or Warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. Knockman does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Knockman accepts no liability for any errors or omissions, whether on behalf of itself or third parties;

(d) Knockman is not responsible for any non-performance or breach of any contract entered into between You and Third Party Provider. Knockman cannot and does not guarantee that the concerned Third Party Provider and/or You will perform any transaction concluded on the Knockman Platform. Knockman shall not and is not required to mediate or resolve any dispute or disagreement between Third Party Provider and You;

(e) Knockman does not at any point of time during any transaction between Third Party Provider and You on the Platform come into or take possession of any of the products or services offered by Third Party Provider nor does it at any point gain title to or have any rights or claims over the products or services offered by Third Party Provider to You;

(f) Knockman through its platform is acting as an intermediary between You and Third Party Provider by facilitating the online platform for the users. These Services are aimed at making several day to day tasks conveniently actionable and accessible to the users;

(g) Knockman is only providing a platform for the purposes of transaction and communication and it is agreed that the contract of any of the products or services shall be a strictly bipartite contract between You and Third Party Provider;

(h) At no time shall Knockman hold any right, title or interest over the products nor shall Knockman have any obligations or liabilities in respect of any transaction between You and Third Party Provider. Knockman is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable etc.;

(i) Fee mentioned on Knockman Platform are subject to change. You are hereby advised to check with Third Party Provider for the final fee/charges, availability of the product/services (if applicable). Fee on any product(s)/Service as is reflected on the Platform may due to some technical issue, typographical error or product information published by Third Party Provider may be incorrectly reflected and in such an event Third Party Provider may cancel such your order(s)/booking.

6) Fees/Charges

(a) Membership on the Knockman Platform is free for You. Knockman does not charge any fee for browsing and availing any services from its Platforms however, we reserve our right to charge the fee and/ or change fee policy as may be applicable from time to time.

(b) You understand that use of the Services may result in charges to you for the services you receive from a Third Party Provider (“Charges”). After you have received services obtained through your use of the Service, Company will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider.

(c) Company shall charge you a convenience fee (“Fee”) for the Services provided by Company to you. The Fee may be charged from you at the time of booking of services on the platform or upon the completion of service. Such Charges and Fee will be inclusive of applicable taxes where required by law. Charges and Fee paid by you are final and non-refundable, unless otherwise determined by Company or required by the relevant Law.

(d) All Charges and Fee are due immediately and payment will be facilitated by Company using the preferred payment method designated in your Account, after which Company will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Company may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

(e) As between you and Company, Company reserves the right to establish, remove and/or revise Charges for any or all services obtainable through the use of the Services at any time in Company’s sole discretion. Further, you acknowledge and agree that Charges and Fees applicable is certain geographical areas may increase substantially during times of high demand. Company will use reasonable efforts to inform you of Charge and Fees that may apply, provided that you will be responsible for Charges and Fees incurred under your Account regardless of your awareness of such Charges, Fees or the amounts thereof.

7) Mode of payment

(a) User may choose to make the payment for the Services/Products through their valid credit / debit and/ or any other cards including e-wallets, online banking facility to make payment against any transaction being effected at the Platform. User shall be bound to use his/her own credit / debit and/ or any other payment cards, online banking accounts to make any payment. Knockman shall not be liable and responsible for any credit/debit or any other card frauds, misuse of User’s card or any unauthorized payment transactions which has been processed by User’s Bank / third party payment processor.

(b) User accepts and acknowledges that payment processing Platform is hosted by a third party payment processor and usage of such payment processing Platform shall be subject to such additional terms and conditions which such third party payment processor may prescribe from time to time. Knockman will not process, store or transmit credit/debit or any other card related information or any banking related information at its Platform.

(c) In such event, it is Knockman policy is to redirect User to a payment processing Platform hosted by a third party payment processor.

(d) Knockman will take adequate encryption and security measures to maintain the data secured generated via Platform and it shall maintain high standards in relation to providing secure services to Users using Knockman Platform.

8) Cancellation and Modification and Return

(a) If you avail the services, there shall be no refund but revisit. If at any time you are not satisfied with the quality of the products or services you have purchased, you may call customer care number 8367700230 of Knockman wherein your complaint will be noted and will be forwarded to the respective Third Party Provider for its resolution or you can complain to the Third Party Provider directly and may claim for a credit, replacement or refund of the purchased damaged or incorrect product or deficiency of service. Further, you hereby confirm and agree that you will not any right to claim or allege anything against Knockman in respect of the products/services which are provided to you by the Third Party Provider.

(b) You can cancel the order before the Third Party Provider has marked that the service has started already on their app. This can be done on the app, website, and phone call. Our team also reaches out for confirmation. Vendor also calls and can cancel on behalf of the user. There shall be no charges for Cancellation. Cancellation or modification of any Order made through Knockman shall be strictly in accordance with the cancellation policy, including with respect to refund. You may directly contact the respective Third Party Provider and/or Knockman customer care 8367700230 for processing any requests pertaining to cancellation or modification of Orders. The cancellation and modification request made by you to Knockman customer support will be forwarded to respective Service provider for the resolution.

9) Content disclaimer

(a) We have no control over and are not responsible for the content of any third-party websites linked to or framed within the Website, or any third-party advertisements and we expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Website should not be construed as an endorsement, approval or recommendation by us of the linked website or its content. We are not responsible for the content or privacy practices associated with linked websites. When viewing a third party website, you should read the terms, conditions and privacy statements detailed on that website. Your use of or reliance upon such third-party websites is at your own risk.

(b) We derive our information from sources which we believe to be accurate and up to date at the time of publication. All information provided on the Website is provided in good faith. We do not make any representation or warranty that the information provided is timely, reliable, accurate or complete, and will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Website, or for any incorrect information provided on the Website.

(c) Knockman reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Platform. Where appropriate, we will endeavor to update information listed on the Website on a timely basis, but shall not be liable for any inaccuracies.

(d) All those sections in the Platform that invite reader participation will contain views, opinion, suggestion, comments and other information provided by the general public, and Knockman will at no point of time be responsible for the accuracy or correctness of such information. Knockman reserves the absolute right to accept/reject information from readers and/or users and impose Platform access rules and regulations for any user(s).

(e) While every attempt has been made to ascertain the authenticity of the content in the Platform, Knockman is not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the content in the Platform including but not limited to any decisions based on content in the Platform resulting in loss of data, revenue, profits, property, infection by viruses etc.

10) Warranty Disclaimer

(a) Any provider of products or services is entitled to register with Knockman. Knockman provides the goods/services related information on its Platform which has been provided/shared by Third Party Provider. Before availing any products/services you must satisfy yourself about all relevant aspects prior to placing an order for goods or services or before entering into any transaction. Knockman has also not negotiated or discussed any terms of engagement with any of the Third Party Provider. The availing the goods and services from Third Party Provider shall be at your own risk.

(b) We do not represent the accuracy, legality, legitimacy, validity or reliability of any products/ services, deals, coupons or other promotions or materials, including advice, ratings, and recommendations contained on, distributed through, or linked, downloaded or accessed from the Platform.

(c) References that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Platform.



11) Additional Disclaimer:

(a) Users (You) using any of Knockman service across the following Platform i.e. through internet Website (www.knockman.in), WAP, SMS, phone or any other medium are bound by this additional disclaimer wherein they are cautioned to make proper enquiry before You (Users) rely, act upon, make any bookings or enter into any transaction with the Third Party Provider listed with Knockman.

(b) All the users are cautioned that all and any information/products or services of whatsoever nature provided or received from the Third Party Provider is taken in good faith, without least suspecting the bonafide of the Third Party Provider and Knockman does not confirm, does not acknowledge, or subscribe to the claims and representation made by the Third Party Provider listed with Knockman. Further, Knockman is not at all responsible for any act of Third Party Provider listed at Knockman or any claims arising owing to or pursuant to such acts of the Third Party Provider.

12) Third Party Sites

Your correspondence or business dealing with or participation in the sales promotions of advertisers or service providers found on or through the Platforms, including payment and delivery of related goods or services, and any other terms, conditions, and warranties or representations associated with such dealings, are solely between you and such advertisers or service providers. You assume all risks arising out of or resulting from your transaction of business over the Internet, and you agree that we are not responsible or liable for any loss or result of the presence of information about or links to such advertisers or service providers on the Platforms. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, authenticity, copyright compliance, legality, decency or any other aspect of the content, advertising, products, services, or other materials on or available from such sites or resources. You acknowledge and agree that your use of these linked sites is subject to different terms of use than these Terms, and may be subject to different privacy practices than those set forth in the Privacy Policy governing the use of the Platforms. We do not assume any responsibility for review or enforcement of any local licensing requirements that may be applicable to businesses listed on the Platforms.

13) IPR Infringement

If you notice that any Intellectual Property right has been violated by any of Third Party Provider, you may write to us @ helpknockman@gmail.com

14) Unlawful Activity

We reserve the right (at our discretion) to investigate complaints or reported violations of the Terms and to take any action we deem appropriate including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third-parties and disclosing any information necessary or appropriate to such persons or entities relating to your registration data, usage history, posted materials, IP addresses and traffic information etc.

15) Risk and Title:

Risk in the products/services passes to you upon delivery of the products/services to the delivery address by the Third Party Provider. Knockman does not have any liability and you shall have no claim against Knockman, for any loss or damage that the products/services provided to you may have suffered during transit.

16) Notification:

By creating an Account, you agree that you may receive text (SMS) messages as part of the normal business operation of your use of the Service/platform. You may opt-out of receiving text (SMS) messages from Knockman or third party service provider at any time by informing Knockman your decision to stop receiving text (SMS) messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services/platform.

17) Limitation of liability:

(a) You acknowledge that Knockman is an “as is site” and that Knockman is not making and has not made any warranty or representation as to suitability, merchantability, quality of the products/services which will be supplied or delivered by its Third Party Provider for any particular purpose. You agree that in using Knockman, You are not relying on any statement or representation made by Knockman which is not expressly contained in this Agreement.



(d) Notwithstanding anything to contrary, Knockman’s entire liability to you under this Terms of Use or otherwise shall be the refund of the money charged from You for any specific product or service, under which the liability arises.

(e) The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

18) Changes:

We may periodically change the Terms and the Website without notice, and you are responsible for checking these Terms periodically for any revisions. All amended Terms become effective upon our posting to the Website, and any use of the Website after such revisions have been posted signifies your consent to the changes. If any such change or modification is unacceptable to you, please refrain from using the services offered by the Website. If following any such change or modification you continue to use the Website or content, you will be deemed to have accepted those changes or modifications and no specific consent will be required.

19) Privacy Policy:

Knockman is committed to protecting the privacy and confidentiality of any personal information that it may request and receive from its clients, business partners and other users of the Website. To read our privacy policy statement regarding such personal information please refer to privacy policy.

20) UsersConducts:

i) Since, Knockman provides information online platform through various mediums (SMS, WAP, E-Mail, Website, APP and voice or phone), your (“Users”) use any of the aforementioned medium to post Reviews, Ratings and Comments about the Knockman services and also about the service provider’s listed at Knockman is subject to additional terms and conditions as mentioned herein.

ii) You are solely responsible for the content of any transmissions you make to the Site or any transmissions you make to any mediums offered by Knockman and any materials you add to the Site or add to any mediums offered by Knockman, including but not limited to transmissions like your Reviews, Ratings & Comments posted by you (the “Communications”). Knockman does not endorse or accept any of your Communication as representative of their (Knockman) views. By transmitting any public Communication to the Site, you grant Knockman an irrevocable, non-exclusive, worldwide, perpetual, unrestricted, royalty-free license (with the right to sublicense) to use, reproduce, distribute, publicly display, publicly perform, adapt, modify, edit, create derivative works from, incorporate into one or more compilations and reproduce and distribute such compilations, and otherwise exploit such Communications, in all Platforms now known or later developed.

iii) You confirm and warrant that you have the right to grant these rights to Knockman. You hereby waive and grant to Knockman all rights including intellectual property rights and also “moral rights” in your Communications, posted at Knockman through any of mediums of Knockman. Knockman is free to use all your Communications as per its requirements from time to time. You represent and warrant that you own or otherwise control all of the rights to the content that you post as Review, Rating or Comments; that the content is accurate; that use of the content you supply does not violate these Terms and will not cause injury to any person or entity. For removal of doubts it is clarified that, the reference to Communications would also mean to include the reviews, ratings and comments posted by your Friend’s tagged by you. Also Knockman reserves the right to mask or unmask your identity in respect of your Reviews, Ratings & Comments posted by you.

iv) Knockman has the right, but not the obligation to monitor and edit or remove any content posted by you as Review, Rating or Comments. Knockman cannot review all Communications made on and through any of the mediums of Knockman. However, Knockman reserves the right, but has no obligation, to monitor and edit, modify or delete any Communications (or portions thereof) which Knockman in its sole discretion deems inappropriate, offensive or contrary to any Knockman policy, or that violate this terms:

v) You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes.

vi) You shall not upload or distribute or otherwise publish any Communication which is obscene, indecent, pornographic, profane, sexually explicit, threatening, or abusive;

vii) You shall not upload or distribute or otherwise publish any Communication which constitutes or contains false or misleading indications of origin or statements of fact;

viii) You shall not upload or distribute or otherwise publish any Communication which slanders, libels, defames, disparages, or otherwise violates the legal rights of any third party;

ix) You shall not upload or distribute or otherwise publish any Communication which causes injury of any kind to any person or entity;

x) You shall not upload or distribute or otherwise publish any Communication which infringes or violates the intellectual property rights (including copyright, patent and trademark rights), contract rights, trade secrets, privacy or publicity rights or any other rights of any third party;

xi) You shall not upload or distribute or otherwise publish any Communication which violates any applicable laws, rules, or regulations;

xii) You shall not upload or distribute or otherwise publish any Communication which contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

xiii) You shall not upload or distribute or otherwise publish any Communication which impersonates another person or entity, or that collects or uses any information about Site visitors.

xiv) It is also clarified that, if there are any issues or claims due to your posts by way of Reviews, Ratings and Comments, then Knockman reserves right to take appropriate legal action against you. Further, you shall indemnify and protect Knockman against such claims or damages or any issues, due to your posting of such Reviews, Ratings and Comments Knockman takes no responsibility and assumes no liability for any content posted by you or any third party on Knockman site or on any mediums of Knockman.

xv) You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and if you refuse to provide proof of identity or other method of identity verification, your access or use of the Services may be denied.

xvi) You further acknowledge that conduct prohibited in connection with your use of the Forums includes, but is not limited to, breaching or attempting to breach the security of the Site or any of the mediums of Knockman.

xvii) You, under no circumstances, shall share your personal details, medical records, account details, banking details such as OTP, Pin, Card details or any other sensitive information to the third party service providers, in any manner.

xviii) You can ask the service provider to show their identity Card or the app ID to verify.

21) General Instructions:

(a) Third Party Provider’s listed at Knockman Platform who have processed and delivered your ordered products/services are solely responsible for quality, delivery and billing of the goods/services. Knockman only acts as a channel between you and the Third Party Provider.

(b) We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Platform or its content for any particular purpose.

(c) We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Website, or the Website’s inability to meet your needs.

(d) We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Platform, which is beyond our control. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Website or any linked website.

22) Force Majeure

Knockman and the Third Party Provider will be not be liable for breach of these Terms to the extent caused by or arising from prohibition, or restriction by law, or regulation or any government, fire, flood, storms, weather, strike, lock-out or other labour problems, accident, riots, acts of God, epidemic, pandemic, or any other events which is beyond its control of company.

23) Arbitration

In the event a dispute arises between you and Knockman as per these Terms, the parties shall attempt to amicably resolve the dispute through mutual discussions. Where the dispute is not resolved for a period of 90 days from the date of the dispute, either party can, upon giving a written notice to the other party, declare its intention to initiate arbitration proceedings. The arbitration will be conducted in English in accordance with the rules prescribed under the Arbitration and Conciliation Act, 1996. The venue for the arbitration shall be Hyderabad. The arbitration shall be conducted by a sole arbitrator appointed by Knockman. The award of the arbitrator shall be final and binding on the parties. Each party shall bear its own cost of arbitration.

24) Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws in India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

25) Provisions are severable

Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.

Cancellation Policy

Since the Mobile Application offers non-tangible, irrevocable goods & services we do not provide refunds after the product or service is purchased or used, however, we provide a re-visit for particular services availed which you acknowledge prior to purchasing any product in the Mobile Application. So, please make sure that you’ve carefully read the service description before making a purchase of any services. Guarantee, warranty, and replacement of spare parts as per the manufacturer only.

The payment, transactions, and give & take of customers should only be with the company officials only. Knockman is not responsible in case of any direct payment to the technician, inconveniences, theft from workers, workers not finding, etc. All the payment transactions only & only via Knockman Official Payment Modes.

Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processors in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

Risk and Title:

Risk in the products/services passes to you upon delivery of the products/services to the delivery address by the Third Party Provider. Knockman does not have any liability and you shall have no claim against Knockman, for any loss or damage that the products/services provided to you may have suffered during transit.

I. No Vendor-Client Relationship.

Not sharing personal information.

The service partner/vendor and customer should not share any personal information (phone number, mail, address, etc.). If anyone seen caught doing the same, a straightaway serious penalty will be issued & the account of both customers/vendors might be removed/unlisted without giving any prior notice. And Knockman will not be responsible for any damages, loss, theft, etc.

Knockman is not responsible if the vendor makes personal deals with the customer. All the transactions and payments must need to be done via Knockman only. Knockman will not responsible in case of theft, loss, and uncovered work by the vendor as doesn’t go as per our terms & conditions.

(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided them and that use of such Third Party Services is solely at your own risk.

(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail of a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

Knockman will not be responsible for the direct relationship between customer and vendor for any loss, damage, theft, pending work, etc.


Knockman Home Services is not responsible for any loss or damage that occurs during the service, solely (Technician/Vendor) has to pay the price to the respective client and sort out the issue. Service Partner will be totally responsible for its cost and for its replacement. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman – Best Home Services App is not responsible for it.

You represent and warrant that all information that you provide in relation to the Services and Pro Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Pro Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.


Any kind of insurance (health, life, etc.) will be not be provided to the service partner, he should totally do the work on his responsibility, Knockman Home Services will not responsible if any unconditional event (death, accident, etc.) happens with the technician.

Knockman prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.

We request that you treat all Service Professionals with courtesy and respect and that you provide them with a safe, clean, and appropriate location to perform the Pro Services. Service Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner that is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner that is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.


The client shall inspect any of the services performed or deliverables performed by the Service Partner before acceptance and if the services performed are found to be unsatisfactory, the Client may require Service Partner to redo, replace, or repair the work done in that respective time in order to bring such to full compliance with the requirements, at cost of Service Partner only. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman is not responsible for it.

Should any defect be not corrected by re-performance, or fails to promptly conform to the services and/or deliverables as defined by the requirements or specifications, action will be taken against the Service Partner/Vendor. In case of the extra scope of work, repair, and service at the client’s premises, the Service Partner needs to add on the quotation and let Knockman know the ongoing work and its feasibility.

During the inspection of respective categories like Painting, Plumbing, Packers & Movers, Repair & Services, etc. the Service Partner must share the quotation given to the client for further action and future claims.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2022-12-10

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at


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