Terms & Conditions - Knockman - Home Services

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Knockman.

Knockman is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

By using the Services, you agree that you have read, understood, and are bound by, these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms or comply with the requirements listed here, please do not use the Services.

The Knockman app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Knockman app won’t work properly or at all.

The app does use third-party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that Knockman will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Knockman cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Knockman cannot always take responsibility for how you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Knockman cannot accept responsibility.

With respect to Knockman responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Knockman accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Knockman does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate your use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at https://knockman.in/privacy-policy/ and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

Cancellation Policy

Since the Mobile Application offers non-tangible, irrevocable goods & services we do not provide refunds after the product or service is purchased or used, however, we provide a re-visit for particular services availed which you acknowledge prior to purchasing any product in the Mobile Application. So, please make sure that you’ve carefully read the service description before making a purchase of any services. Guarantee, warranty, and replacement of spare parts as per the manufacturer only.

The payment, transactions, and give & take of customers should only be with the company officials only. Knockman is not responsible in case of any inconveniences, theft from workers, workers not finding, etc. All the payment transactions only & only via Knockman Official Payment Modes.

Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processors in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

I. No Vendor-Client Relationship.

Not sharing personal information.

The service partner/vendor and customer should not share any personal information (phone number, mail, address, etc.). If anyone seen caught doing the same, a straightaway serious penalty will be issued & the account of both customers/vendors might be removed/unlisted without giving any prior notice. And Knockman will not be responsible for any damages, loss, theft, etc.

Knockman is not responsible if the vendor makes personal deals with the customer. All the transactions and payments must need to be done via Knockman only. Knockman will not responsible in case of theft, loss, and uncovered work by the vendor as doesn’t go as per our terms & conditions.

(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided them and that use of such Third Party Services is solely at your own risk.

(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail of a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

Knockman will not be responsible for the direct relationship between customer and vendor for any loss, damage, theft, pending work, etc.

II. LIMITATION OF LIABILITY

Knockman Home Services is not responsible for any loss or damage that occurs during the service, solely (Technician/Vendor) has to pay the price to the respective client and sort out the issue. Service Partner will be totally responsible for its cost and for its replacement. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman – Best Home Services App is not responsible for it.

You represent and warrant that all information that you provide in relation to the Services and Pro Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Pro Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

III. INSURANCE

Any kind of insurance (health, life, etc.) will be not be provided to the service partner, he should totally do the work on his responsibility, Knockman Home Services will not responsible if any unconditional event (death, accident, etc.) happens with the technician.

Knockman prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.

We request that you treat all Service Professionals with courtesy and respect and that you provide them with a safe, clean, and appropriate location to perform the Pro Services. Service Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner that is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner that is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

IV. INSPECTION AND ACCEPTANCE

The client shall inspect any of the services performed or deliverables performed by the Service Partner before acceptance and if the services performed are found to be unsatisfactory, the Client may require Service Partner to redo, replace, or repair the work done in that respective time in order to bring such to full compliance with the requirements, at cost of Service Partner only. Under any circumstances, unconditional event, Court CASE, Sections customer claimed, technician/vendor needs to handle & manage the customer and pay the price, Knockman is not responsible for it.

Should any defect be not corrected by re-performance, or fails to promptly conform to the services and/or deliverables as defined by the requirements or specifications, action will be taken against the Service Partner/Vendor. In case of the extra scope of work, repair, and service at the client’s premises, the Service Partner needs to add on the quotation and let Knockman know the ongoing work and its feasibility.

During the inspection of respective categories like Painting, Plumbing, Packers & Movers, Repair & Services, etc. the Service Partner must share the quotation given to the client for further action and future claims.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2022-11-14

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at

helpknockman@gmail.com

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